Contact information

Contact Information

Effective Date: 01 July 2026

Medical Skillz is committed to providing customer support for enquiries relating to our digital products and services.

Contact Details

All official communications regarding orders, support requests, licensing, and customer service must be submitted through the email address listed above.

Customer Support

Support is provided for:

Product access and download issues
Account-related enquiries
Payment-related enquiries
Technical issues relating to purchased digital products
General customer service enquiries

Support does not include customized consulting, implementation services, business advice, medical advice, legal advice, technical integration, or product customization unless expressly agreed to in writing.

Response Times

Medical Skillz aims to respond to enquiries within two (2) to three (3) business days. Response times are estimates only and are not guaranteed.

Business days exclude weekends and public holidays.

Required Information

To enable us to process your enquiry efficiently, please include:

Full name
Order number (if applicable)
Email address used for the purchase
Description of the issue
Any relevant screenshots or supporting information

Failure to provide sufficient information may delay our response.

Official Communications

Medical Skillz communicates with customers only through authorized company email addresses and official website channels.

Medical Skillz is not responsible for communications originating from unauthorized third parties, unofficial social media accounts, or fraudulent websites claiming to represent Medical Skillz.

No Medical, Legal, or Professional Advice

Communications from Medical Skillz customer support are intended solely to assist customers with the purchase, download, licensing, and use of our digital products.

Nothing communicated by our support team shall constitute medical advice, healthcare advice, legal advice, financial advice, or any other form of professional advice.

Limitation of Support

Medical Skillz reserves the right to refuse or discontinue support where:

abusive, threatening, or inappropriate conduct is directed toward our staff;
fraudulent or unauthorized transactions are suspected;
requests relate to matters outside the scope of our products or services;
the customer requests services not included with the purchased product.

Record of Communications

Medical Skillz may retain copies of customer communications, including emails and support requests, for quality assurance, dispute resolution, legal compliance, fraud prevention, and the protection of our legal rights, in accordance with our Privacy Policy.

No Waiver

Any assistance, support, or communication provided by Medical Skillz shall not constitute a waiver of any rights, remedies, or protections available to Medical Skillz under applicable law or under any of our policies or agreements.

Changes to this Contact Information Policy

Medical Skillz reserves the right to modify this Contact Information policy at any time. Updated versions will be posted on this website and become effective upon publication.